Refund and Returns Policy

Effective Date: 2024-07-28

Overview

At Chinchuliscu, operating zelquon.top, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind.

Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Have all original tags, labels, and protective stickers attached (if applicable).
  • Not be a personalized or custom-made item, unless defective.
  • Be accompanied by the original receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items (if opened or used).
  • Perishable goods.
  • Items marked as final sale or non-returnable at the time of purchase.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 30 days of receiving your item. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
  3. Package Your Item: Carefully package the item in its original packaging, including all accessories, manuals, and proof of purchase. Clearly write the RMA number on the outside of the package.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing Times

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5-7 business days after receiving the returned item.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
  • If you haven’t received a refund yet after the specified period, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately upon receipt at [email protected]. We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.

Exchanges

We generally do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: